Louis Vuitton Monaco Issues Statement on Personal Data Breach

In a rare and serious announcement, Louis Vuitton Monaco has formally informed its clients of a data breach involving unauthorized access to its customer database.

While no financial or password data was compromised, the incident affected various categories of personal information and has prompted a comprehensive cybersecurity response from the Maison.

What Happened?

Despite robust digital safeguards, a cybersecurity breach recently allowed a third party to temporarily access Louis Vuitton’s systems and extract non-financial customer data. The brand’s internal cybersecurity team responded immediately, successfully blocking the unauthorized access and launching a full investigation alongside external experts.

The Monaco Data Protection Authority (l’APDP) and other relevant authorities have been notified and involved in the process.

What Data Was Affected?

According to the statement issued by Louis Vuitton Monaco, the compromised information may include:

First and last name
Gender
Country of residence
Phone number
Email address
Postal address
Date of birth
Purchase history and preferences

Importantly, no payment card information, bank details, or account passwords were affected.

Louis Vuitton’s Response and Recommendations

Louis Vuitton reassures clients that the incident is now fully under control and that system security has been reinforced. The Maison has also enhanced internal protocols to mitigate the risk of recurrence.

While there is no evidence that the stolen data has been used maliciously, clients are advised to remain vigilant. Louis Vuitton recommends exercising caution with unsolicited communications (email, phone calls, or SMS) that may relate to personal or purchase information. Clients are reminded that the Maison will never request passwords or sensitive information via email or phone.

A Word from the Maison

“At Louis Vuitton, the trust and confidentiality of our client relationships are of utmost importance. We deeply regret any inconvenience this incident may cause and reaffirm our commitment to protecting your personal data with the highest level of care and diligence.”

How to Get Support

For clients seeking more information or wishing to speak with a representative, Louis Vuitton Monaco has made the following contact details available:

Customer Service Monaco: +377 800 94 313
Email: monaco@contact.louisvuitton.com
Data Protection Officer: personaldata@louisvuitton.com

This incident, while regrettable, demonstrates the growing need for elite brands to navigate the modern landscape of digital security with transparency and accountability—values Louis Vuitton Monaco has reiterated in its swift and direct communication to clients.

As always, Living in Monaco will continue to monitor the situation and bring our readers relevant updates concerning client privacy and luxury service standards in the Principality.